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20 Do’s and Don’ts of Assisting the Jobless

Do you care enough to help the jobless?  If so, at what level are you willing to help – Maze Help or Mentoring Help?

Let me explain how I view the difference.

Finding work, or helping someone find work, is often likened to simple navigation of a maze, consuming as little as 15-minutes of your time, but certainly less than a few hours at best.  This short expenditure of time and effort I call “maze help,” aka –  charity help.

jobmaze

If you intend to contribute meaningful help to someone seeking re-employment, then the analogy of mentoring a visitor or immigrant in acclimatizing to his or her new environment is more apropos, I believe.  The reason being that joblessness is frequently a seismic crisis, precipitating significant life adjustments.  Helping someone through and beyond job loss could possibly consume tens of hours of your time spread across days, weeks, and in a recessionary climate, even extending to months.

I have experienced both analogies.

As job seeker, I have been the recipient of well-intentioned friends or acquaintances, who offer “maze help.”  Regrettably maze help is most common, and I define it as snippets of time and energy, requiring minimal personal inconvenience, and often assumes the form of verbal or written statements such as – “I really don’t know of anything at present, but I will certainly let you know if I do hear of a position that might be suitable for you.”

“Maze helpers” seem to view the act of helping as simply an act of charity, as Jon Picoult notes in his article “The Jobless Won’t Forget Your Help.”  Promises of help are made by well-intentioned individuals, who either don’t want to be troubled beyond the time and energy it takes to write a reply email or make a phone call, or who feel insecure and ill-suited to help you for whatever unknown reason.

helpinghand

An example of “Mentoring Help” occurred in 2008, Pietermaritzburg, South Africa.  A local non-profit I worked with gladly accepted the offer of an unpaid, six-month German intern.  As national director of a newly funded USAID training project, I was not charged with orienting this intern, nor did I feel I had the time to do so due to project compliance requirements.  Nevertheless, shortly after this intern’s arrival it was apparent that we had not done enough in helping him acclimate to our city and country.  I could have simply offered him “maze help” in the form of an email or phone call or a quick cup of coffee, sharing condolences about his struggles but little else, yet I knew this wouldn’t suffice, nor was it the right and decent thing to do.

He needed mentoring/orienting help.  So for the next few weeks, plus periodically, then, over the next four months, I invested time and effort in helping him make a positive transition through the attending acclimating-to-South-Africa crisis.  I picked him up and took him to the bank, helping him transact money.  I drove him to town where he bought an A/C adaptor for his laptop, as well as groceries.  I invited him for several meals, and facilitated a doctor’s appointment when he became ill.  I informed him of “safety tips” (turn your cell phone off during taxi rides, so you don’t advertise it to would-be-muggers), and acted as his sounding board when he was lonely, frustrated, and processing more information and newfound experiences than his single brain could manage.

howcanihelp

After reading this blog I hope you still want to help!  Jobless people need your help, yet not if they feel your help is merely acts of charity. “Charity help” merely accentuates your fortuitousness of economics, life, education, inheritance, et cetera, and makes people in need feel correspondingly more shameful (=failure).

Below are 20 suggested Do’s and Don’ts on providing practical assistance to jobless individuals. Please feel free to contribute additional ideas, or to add commentary to those listed.

DON’TS:

1.  Don’t assume anything.

  • Don’t assume a person doesn’t want help simply because they haven’t asked for it.  If you have an interest in helping, don’t wait for the jobless to ask you. Take the initiative.  Risk investing 30-minutes to an hour of your time and the price of two cups of coffee (Yes, be sensitive to their curtailing of expenditures and buy them a cup of coffee!).  Your initiative will be appreciated and remembered.
  • Don’t assume the jobless will tell you exactly what they need.  After all, they, like you, have self-respect.  They feel awful being in need already; don’t make them beg for your assistance if you’re already willing or in a position to help.  Rather, ask if and how you might be of help.  Cite specifics within the parameter of your kindness and willingness to help:  e.g., tuition assistance for continuing studies or merely meeting once monthly for coffee. 
  • Don’t assume a person’s joblessness is due to laziness, ineptness, or any other self-made mistake.  Think the best of a person until fact proves otherwise.

2.  Don’t assume every job seeker’s reason for unemployment is the same.  I list this separately because it is purported that, despite the illegality of discrimination against job applicants for a status of “unemployed,” it is still widely practiced.

3.  Don’t “false promise.”  Offer help only if you will keep your promise.  Otherwise, candor is preferred – e.g., “I’m sorry.  I would like to help, but I don’t feel I’m in a position to do so at this time.”

4.  Once committed to helping, don’t disengage without informing the person, preferably with an explanation and in person.  Disengagement without explanation, leaves open the question of “why,” and risks further adding to a job seeker’s unwarranted, yet shameful sense of not measuring up, or of somehow being deserving of one’s predicament.

DO’S:

5.  Assess your motive for helping prior to offering help.  If you don’t, it’s possible you will communicate a patronizing (=treat with an apparent kindness that betrays a feeling of superiority) versus compassionate attitude.

6.  Think sensitively before asking questions, because the questions might merely transfer additional anxieties on to the job seeker.  Examples: “Did you manage to secure any job interviews last month?  No? Really!”

7.  Allow individuals to vocalize frustrations and struggles without correcting or criticizing them.  Strive to provide a “safe place” (a figurative place of trust that is free from ridicule) where the jobless can air any and all feelings of insecurity and struggle. Listen. Affirm their feelings. Occasionally offer their words of struggle back in the form of a question – e.g., “So, what I hear you saying is that you’re struggling with the reality that your wife will ‘better you’ in terms of pay and position?”  Talking is cathartic.  Often time answers to problems and a willingness to re-engage life arise from those emotional outbursts.

8.  Offer the jobless unused air miles for airfare purchase toward job-related trips.

9.  Offer to help offset expenses related to continuing education or skills training.

10.  Offer gift vouchers to coffee shops or restaurants, which they can use toward job search purposes, such as informational interviews.

11.  Offer or help them find a temporary work opportunity, even if it’s a more volunteer than paid type situation, which will help mitigate discrimination as an “unemployed” candidate when submitting job applications.

12.  Offer to review resumes, cover letters, and provide input on job search strategy.

13.  Invite and accompany them as your guest to Rotary and such meetings.

14.  Offer to be their elevator pitch recipient.

15.  Offer to role-play the interviewer.

16.  Write them a LinkedIn recommendation and/or endorse their skills.

17.  Offer to assist with expenses of enlisting a top-recruitment firm.

18.  Assist and affirm them in identifying their transferable skills.

19.  Offer to teach them basic skill sets of yours (e.g., Excel, web page development).

20.  Offer to child-sit for job interviews, or merely to provide a self-care outing.

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On Vulnerability and Disengagement

My impetus for blogging about vulnerability and disengagement came from reading Brene’ Brown’s Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead.  Brown, a Houston-based researcher, catapulted to public awareness as a TED speaker.  Daring Greatly advocates having the courage to live vulnerable lives.

I reflect briefly on two personal examples of vulnerability: Place and space vulnerability. Relational vulnerability.

First, a definition . . . Vulnerability is a state of being open, susceptible and exposed to pain or suffering.

eyevulnerable

Vulnerability is paradoxical, in that risking a state of being vulnerable is a prerequisite to growth and intimacy and even life, as for example chemistry, anatomy, physiology and microbiology are prerequisites for most medical science programs.

Vulnerability assumes many forms and degrees of severity, including these few minor ones of mine from this week: Buying Tampax Pearl “super” and “regular” at Costco for the women in my life.  Being shown three close-up photographs of a tuxedo cat’s obstructed anus by a AT&T repair technician after I innocently asked him during a home visit to repair our internet connection what kind of cat he had, and he felt obligated to “show-tell” me more than I cared to know!

risk&reward

Vulnerability occurs by at least one of three means: 1) a voluntary and intentional choice (e.g., me buying a typically feminine product), 2) an imposed duty  (e.g., a course requirement to do or visit something unfamiliar, like the Jain temple below), or 3) an unforeseen consequence of one’s words or actions (e.g., being shown the tuxedo cat photos).  Courage and risk are not only common to all three, but prerequisites to vulnerability’s rewards.

A light, comical example: At some point in my marriage I took a risk and chose to buy my wife an outfit of clothes.  It was a vulnerable, risky and spur of the moment act because it’s a typically feminine versus manly thing to do, plus, she might have taken exception to or misinterpreted my act and/or what I bought her.  Yet, having acted despite the risk, I was and continue to be rewarded by her: liking most everything I buy; I get all the compliments indirectly from her friends, plus, it’s fun to hear the standard I’ve now created for their husbands and boyfriends once they hear I bought all my wife’s outfits; and, finally, I get to “dress her hot.”  Hah!

My wife wearing & receiving "my clothing line."

My wife wearing & receiving “my clothing line.”

My first significant personal experience with vulnerability occurred during postgraduate studies in world religions.  I entered the program from a conservative upbringing, similar it seems to Charles Kimball, author of When Religion Becomes Evil, who described his early formative “context of meaning” as Southern Baptist, but who today – like me – has journeyed far from that without being merely reactionary.

My belief structure and self-identity leading up to graduate studies was evangelical, in so far as that communicates a consciousness and spirituality overly concerned with not only “how to get into,” but also “who’s in and who’s out” of heaven/eternity.  Ultimately, I believe, it’s a frail and insecure faith.  It’s a faith orientation rabbi David Hartman aptly observed about, “The longing to be eternally redeemed can become so profound that you doubt whether your way will take you there if you see another person enjoying his or her different way.”

It’s a faith still reflective of, if not mired in its Puritan roots, especially its perception of God:  loving, yes, but also capricious and punitive.  To illustrate using a common African image  – It views eternal security from the fearful perspective of an infant having of necessity to cling to its mother’s neck lest it fall off, rather than seeing the mother’s anxious love as all-embracing and anxious to ensure, herself, that her child doesn’t fall and injure itself.

My wife with our youngest.

My wife with our youngest.

My studies program required that I engage first-hand with cultural and religious difference.  So, for example, instead of learning about Jains from a disengaged and purely theoretical vantage point (books and lecture), I engaged in a year-long participation and engaged study of a Jain community in Richardson, Texas, with no conscious intention other than to experience and understand a people and faith different from my own.  Phenomenology is the term that describes this approach to study.  In the so-called Bible Belt of the southern United States, learning about the religious and cultural “different other” more often than not, it seems, focuses on identifying and emphasizing cultural and religious differences so as to more effectively proselytize.

Indiareligions

Recalling that first Sunday in 2000, twelve years later, stirs up vulnerable feelings of discomfiture. What would “their” place of worship look like?  Am I appropriately dressed?  Has everyone removed their shoes outside the front door, or only some people?  Should I?  Will my shoes be here when I leave?  What kind of reception awaits me as a guest, a white face among likely all brown?  How should I greet them?  Do I greet the men differently than the women? What will “their” order of worship be?  Will I be expected to participate in everything?  Would I even be allowed to?  Will someone be available to explain things?

Similar fears and imagined antagonisms occurred during my trans-Atlantic flight the following year to Geneva, Switzerland, and seminar attendance at the World Council of Churches’ Bossey Ecumenical Institute.  My wife and I laugh now, but as a grown man at 33 years of age, I admit I was emotionally distraught when I “called back home” after arrival and check-in at Bossey.  Everything was threatening, but especially the religious and cultural “different others,” including I came to find out, people who were either gays, themselves, or who had no theological or moral problem with gayness (understand this was my feeling then, not now).

Bossey Ecumenical Institute

Bossey Ecumenical Institute

Over the course of three weeks we participants from many parts of the globe and varying faith and no faith backgrounds engaged each other in sustained conversation and shared experiences.  We ate, laughed, traveled by bus, cried and shared stories.  I still remember the story one Sri Lankan participant shared during morning devotion.  He was attempting to illustrate what it was like to live as a person from a non-super power, colonized population, where local “history” is interpreted and communicated from the victor’s perspective.  In the story, a student asks his teacher, “Ma’am, if the lion is the king of the jungle, why is it that the hunter always wins?”  His wise teacher thought, then replied, “That’s only how it seems on the surface and for the moment, until which time as the lion has his opportunity to tell his side of the story.”

As a Norwegian seminar colleague shared with me as we sat with a glass of wine looking out over Lake Geneva – “Scott, I feel like we’ve done a lot of deconstruction (of our respective faith and cultural traditions, plus years of acquired book learning), yet very little reconstruction.”  I think that’s a lot of what a vibrant, maturing vulnerability entails.  It requires, as it were, unlearning or giving up for a time mono-cycling, so as to learn how to share in riding tandem.

Vulnerability isn’t only important for overcoming our rootedness to place and space (our proverbial “bubble”), but also in building and nurturing relationships.

The most vulnerable of all relationships

The most vulnerable of all relationships

Several months ago I responded to a Harvard Business Review article entitled “We Approach Diversity the Wrong Way” by Liz Ryan, in which she advocated for “MoCo” (more conversations – that is, more vulnerable and candid sharing with each other about stereotypical and prejudicial perceptions and attitudes acquired over the years toward each other; not less) in addressing problems related to diversity. I wrote:

“I appreciate this corrective perspective, especially helping people learn to talk about the ‘sticky human stuff’ by MoCo – more conversation. I recall a conversation a small group of us (whites) had with black colleagues in South Africa years ago – just barely, if yet democratic South Africa. We came together with our culturally acquired stereotypes to discuss a joint work project.  The lingering positive effect and lesson for me was the ‘real conversation’ that transacted, which affected positively on work and interpersonal relationships.  I recall a black colleague sharing, ‘When we see a white person approaching our house we immediately ask ourselves, ‘What is he coming here to ask us to do?’ This man’s comment immediately hit home to me for the truth it was.  I, in turn, candidly replied, When we see a black man coming to our homes, we tend to ask, ‘I wonder what he’s coming to ask for?’  This rare ‘MoCo moment’ was priceless and helped establish trust between people in a new post-racial society by partially clearing the underbrush.”

I resonate with Brown’s observation that while “betrayal” is most often associated with partner/spousal cheating, lying, breaking a confidence, and failure to defend a friend against false accusation, in actuality a more “insidious” and corrosive of trust betrayal is disengagement.

Disengaged?

Disengagement is when one or more parties in a relationship stop making effort and fighting for the relationship, stop paying attention, stop investing time, and stop caring.  Disengagement is the precursor, the underlying condition prior to cheating, lying, abandoning, et cetera.

Illustrative of disengagement is a funny and effective South African Tedelex advertisement.  A husband is slouching on a sofa watching Saturday sports on the “telly” (English for TV). The viewer is led to believe the husband’s crime is neglecting and disengaging completely from wife and marriage.  The wife does several walk-bys the TV trying to get his attention, before resorting to one final and desperate measure.  On the final walk-by she wears nothing but a bathrobe.  She stops mid-center of the TV, turns toward her husband, flashes open her robe, then closes the robe and walks away.  Only then does the husband take quick and eager cognizance of his wife and gets up from the sofa, conveying the message that only one thing possesses the potency to lure men away from their sports – sex.

Seldom, of course, is relational disengagement quite so humorous.  The neglected child, the struggling single parent, the unemployed, the poor, the immigrant, the soldier, the elderly – to name only a few – feel disengagement acutely. Disengagement from friends, church members, family, neighbors, former colleagues is exacerbated when combined with unwelcome, yet, inevitable attending self-shame: a sense of failure, inadequacy and not measuring up, not being good enough.  This is why Brown includes a section in Daring Greatly on “shame resilience.”

Thinking back on a few close friendships lost, as well as many marital separations of friends and family members, I wonder how many of those relationships might still be intact today if either one or both parties had, out of respect for the other and the relationship, resolutely refused to disengage time, attention, effort and caring?

In 2013 my wife and I will celebrate our 28th anniversary.  I credit her for demonstrating and teaching me the importance of engagement.  She (more than I can be credited with) did this through stubborn insistence that we talk through our “everythings” – and I do mean everything, including feelings and insecurities, and the secrets and insecurities of men and maleness, or women and femaleness. Difficult as it is on some days to see or acknowledge, our marriage and family is worth fighting for relative to “anything else out there on the market”.  Brene’ Brown’s importance was in reminding me of the dangers of disengagement and the imperative even for macho men to exercise courage in practicing vulnerability.

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Perspective, Piloting and Chester – Our Screech Owl

I won’t lie.  The past year has been more difficult than I like.

What or who sustains you during difficult days and periods of life?

For me, resilience (i.e., the capacity to persevere, to re-engage life with hope and a sense of meaning) and contentedness, most often occur when I’m reminded or become aware of and appreciate the small, less significant or successful realities in life.  Acceptance of reality is posited by most resilience “experts” as a primary characteristic of resilient people.

Much as I would prefer (like any sane person) to leapfrog to emotional happiness or vocational and material success, I realize that life achievement and attainment rarely occurs instantaneously.

Contentedness, meaning, resilience are most often discovered and attained by small, incremental, and intentional changes (tweaks) in one’s daily life.  They often assume a tedious appearance, like hand washing dishes, cleaning up a messy house, or garden work.  And the “miraculous” is frequently discovered amidst the mundane – even if the “miracle” is nothing more than a slight change of attitude, which in turn might result in the capacity to relate more warmly to people or re-engage important tasks and responsibilities.

A helpful analogy for me of the importance of “small” in surviving, thriving and resilience building is that of flight and piloting (no, I’m not a pilot).  My middle and high school years were spent at a boarding school in Kenya. For most of that time my family lived in Tanzania.  My school operated on the British calendar, meaning we attended school for three months, followed by a one month vacation, and so forth.  On many occasions I flew to and from school by a single engine Cessna plane.  Critical to ensuring a plane arrives intact and at the intended destination – at my school, this meant an extremely short, sheer, and knotty grassed sloped runway on the side of a hill overlooking the Great Rift Valley – are a litany of small and corrective instrumentation adjustments the pilot has to make  in-flight in order to adjust to air traffic, wind gusts, thunderstorms, headwinds and geo thermals.  IMPORTANT:  Big and quick adjustments BAD (remember the Air France jet that went down over the Atlantic a few years ago, killing 188+).  Small and frequent adjustments GOOD.

Cessna flight instruments.

Cessna flight instruments.

A personal example from postgraduate study days.  I remember how overwhelmed I felt on many occasions.  Despair hit most frequently at the start of a semester after receiving course requirements.  Syllabi combined with a nagging sense of comparative inadequacy  – i.e., compared to most of my colleagues, who were fresh out of Master’s studies, and who outwardly at least “played the postgraduate student role” better than me.

Thankfully my wife on many late evening walks reminded me of several important things:

First, things are seldom what they seem on the surface.  That is – don’t be fooled by the apparent “got it togetherness” of others.

Secondly, focus on small, measurable, and attainable steps – don’t anxiously or despairingly fixate on what seems insurmountable.  The insurmountable, then, were multiple, 25-plus page research papers, presentations, working to earn a living, plus, my role and responsibilities as husband and father.  In other words, break the overwhelming down into small, manageable “chunks,” and focus on completing one “chunk” at a time.

small&attainableThe small, perhaps mundane moments of my life these days as I wait patiently for a meaningful full-time work opportunity to arise (after choosing to be un- and under-employed and assume primary home manager role for the past three years so my wife could return to school for a graduate nursing degree), provide a rhythmic regularity and a motivating impulse, that, depending upon the day and mood, provide either a reminder of life’s gift or of life’s struggles.


Houser Family

 

The past two weeks have mostly been “beyond mundane” because my family of eight (including my eldest daughter’s husband) have shared time together.   Speaking of family, in 2007 I attended a friend from Mozambique’s funeral.  At the graveside, I reconnected with a mutual friend, a school principal at a school in Malamulele, South Africa.  I asked about his family, to which he responded, “Scott, we are well.  I have five children.”  I said, “Really!  My wife and I also have five children.”  Mr. Manganye then replied, “Scott, someone once told me that you are blessed if you can fill up all the fingers of one hand (with children).”  He then paused for effect, before concluding, “The same person then said to me, ‘Do you have the courage to go to the next hand!?'”  It was a humorous story that caused me to laugh, but also communicated a distinctive African value – life and meaning is fundamentally interconnected with relationships, community, and family.  And the West used to (still frequently does) think of Africa and Africans as primitive!  Btw – I like what an African theologian once said about the West’s perception of Africa as “primitive.”  He said: “I like to think of primitive as purity.”  Amen to that.

Family isn’t always available or enough on certain days. That’s when any number of other “small” things in life must provide sufficient measure of perspective to engage life.

Over the past two months a personal example is a small screech-owl that has made his home in our adolescent red oak tree, rooted in our front yard, just outside the kitchen window.  My middle daughter affectionately named him Chester.  Chester likes to split his time with us and some unknown other family.  With regularity, he flies in for two to five days, disappears for the same number of days, and then reappears to perch the entire day on the EXACT same branch. His silhouette each daybreak brings great joy to my excitement starved family!  Chester

You may not have a screech-owl in your front yard, but I bet you have any number of small, seemingly insignificant and mundane other “realities” in your life, which you’re prone to overlook and disregard, but which, if you’ll let them, could provide you with endless simple pleasures from which your life could benefit. If your neighborhood is anything like mine, you’ll likely have a variety of interesting looking neighbors who regularly walk by with their dogs, or a deer, lost and wondering to himself who the hell put all these houses where previously it was just scrub brush and giant oak trees.

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